Changed your mind, or something isn't right? Both are fine. Use the form to start, and here is what applies.

Returning something you changed your mind about

• You have 30 days from receiving your order, or its last part, to withdraw. No reason needed. That is more than the 14 days EU law requires; we grant the extra time contractually.
• Tell us through the form, or email customerservice@lejaan.com. A plain statement is enough. Please include your order number.
• Send the goods within 30 days of telling us to:

LEJAAN s.r.o.
U Kolory 231
463 12 Liberec
Czech Republic

• You pay the return postage. We recommend a tracked service, because the parcel travels at your risk until it reaches us.
• Unpack and inspect the goods as you would in a shop. You are liable for any loss of value caused by handling beyond that, so please do not wash bed linen, remove labels from bathrobes, or burn candles you intend to return.
• We refund the price of the goods plus the standard delivery charge no later than 14 days after your request, to the payment method you used, at no charge to you. We may wait until the parcel arrives or you send us proof of dispatch, whichever comes first. If you chose a delivery option more expensive than our standard one, we refund the standard charge.

When withdrawal does not apply

• Goods made to your specification or clearly personalised.
• Sealed goods unsuitable for return for hygiene reasons, once the seal is broken.
• Goods inseparably mixed with other items after delivery.

Something is faulty

If goods arrive damaged, are not as described, or develop a fault, that is a conformity claim, not a withdrawal. You have two years from delivery to raise it.

Use the form, or write to customerservice@lejaan.com, with your order number, a description of the problem and a few photographs. We reply within 3 working days with the next step. If the goods need to come back to us, we pay the return postage. We settle every claim within 30 days of receiving it.

Care instructions are on every product page and on the label. Damage caused by washing or drying against those instructions is not a fault.

Cancelling before we ship

If your order has not yet been prepared for dispatch, we can cancel it free of charge. Email customerservice@lejaan.com as soon as you can.

If we cannot agree

Send complaints to customerservice@lejaan.com. We confirm receipt and tell you the outcome within 30 days.

If a dispute cannot be settled between us, you may refer it to the Czech Trade Inspection Authority (Česká obchodní inspekce), Central Inspectorate, ADR Department, Gorazdova 1969/24, 120 00 Prague 2, Czech Republic, adr@coi.cz, coi.gov.cz/informace-o-adr.

If you live in another EU country, the European Consumer Centres Network (ECC-Net) can help you free of charge, and you may also contact the consumer protection authority where you live.

This page summarises our Terms and Conditions. Where the two differ, the Terms and Conditions apply.

Choose whether you want to return an item or report a fault, then enter your order number or the email address used for your order.

The portal will guide you through the process. If you change your mind, you pay the return postage. For faulty goods, contact us to arrange the next steps.