Dispute Resolution

The Seller, LEJAAN s.r.o., handles consumer complaints out of court through the email address customerservice@lejaan.com. The Seller will inform the Customer of how the complaint has been resolved in accordance with the Terms and Conditions.

If a consumer dispute arising from the contract occurs between the Seller and the Customer and cannot be resolved by mutual agreement, the Customer may submit a proposal for out-of-court resolution of the dispute to the designated body for out-of-court resolution of consumer disputes, which is:

Czech Trade Inspection Authority (Česká obchodní inspekce)
Central Inspectorate – ADR Department
Gorazdova 1969/24
120 00 Prague 2
Czech Republic
Email: adr@coi.cz
Web: coi.gov.cz/informace-o-adr

If you live in another EU Member State, Norway or Iceland, the European Consumer Centres Network (ECC-Net) can advise and help you free of charge with a cross-border dispute. You may also contact the consumer protection authority in the country where you live.